Bad-news Letter

V Star International Inc.
1776 West Supernova Drive
Austin, Texas 43226
November 2, 2009


Mrs. Sarah Bankhead
10581 North Winslow Drive
Austin, Texas 43226


Dear Mrs. Bankhead:

Congratulations on your completion of the beginning accounting course at Austin Community College. Your willingness to undergo additional training through night courses is a fine example of your dedication to excellence.

V Star International is dedicated to providing excellent service and value to each and every customer. The best way to facilitate excellence is to employ excellent people. As a result, training in diverse skill sets is encouraged for all employees. In order to assist our employees in gaining this training, an incentive program has been established. Each of our employees that undergoes additional training and receives an A letter grade will receive a 100 percent reimbursement of the tuition paid for the training. If an employee receives a B, they will receive a 75 percent reimbursement. Receiving a C will result in a 50 percent reimbursement. All other grades will not receive reimbursement.

This incentive program has encouraged many of our valued employees to undergo additional training programs. Therefore, in accordance with this incentive program, 50 percent of your tuition will be reimbursed. Moreover, a check in the amount of $780 has been included with this letter.

Thank you for your dedication and effort. In addition, I would also like to congratulate you on the birth of your child. If you have any questions, feel free to contact me at (555) 555-555 or kyle.griffin@aggiemail.usu.edu. I look forward to seeing you again in a month.

Sincerely,




Kyle Griffin
Human Resource Director

Check enclosed